And then just like that… we’ve had a great few days.
All the fears and concerns of the first half of the week have been forgotten.
Life is amazing.
Business is amazing.
We have got this.
The future is certain.
The future is glorious!
We can finally book that world cruise!!
Nothing can stop us and we will never fail again!!!
Ok, I’d better stop dreaming. But still, it has been such a good week they all got to the pub on Friday, which is the week end that I have been dreaming about!
I can’t believe I only posted on Wednesday about various issues with staff which had us all worried. There were concerns over staff moral, would we ever manage to finish a job early, would we even manage to finish anything on time, ever again?
This week started, as they all do, with our Monday morning meeting, but this week was the first time D really laid into the lads about the following:
- Doing things his way (because he’s had years of discovering which is the best way)
- Respecting each other
- Checking, checking and double-checking
- Keeping the van tidy
- Calling him if in doubt
- Etc etc et
It was a good meeting. We always try to make it a collaboration even if there are some strong words to be said. We try to be leaders, not bullies.
This week could have gone disastrously and on Wednesday I was only too aware of that. We still had last week’s job – a kitchen – to finish, even though D had worked all through the weekend it was a long way from being done and it wasn’t clear why (he did later admit he had gone the extra mile with the tiling and created loads of small cuts just to centralise everything, when being slightly off-centre would have looked just as good and given this was a cheap rental, no one would ever care, but that’s just his own personal battle with being perfect).
So although all three got to this week’s job on Monday, D ended up leaving C and K, got held up in traffic, didn’t get to the kitchen until late and so still needed a full day there on Tuesday.
Our new van, purchased last week, has developed a fault which the vendor agreed to honour under the warranty. So Tuesday morning I headed an hour north, carrying my laptop and prepared to spend the 3 hours needed in the café nearby. Of course it ran on, finally at 5.30 pm he gave me a different vehicle and so I got home hours late after spending most of the day with no phone signal so unable to do any of the calls I had planned on doing. I did write a fabulous Halloween-pun-ridden script for BNI though!
I hardly dared inquire about the progress on Tuesday but although it was a long day things seemed to be ok and the kitchen was finally finished. As I sat frustratedly in the café on Tuesday, T text me, worried about team moral.
So at 10 am Wednesday, as I left BNI and called D, tentatively, to find out how things were going, I was so relieved to hear he had finally been able to join C and K on this week’s job and amazingly the progress seemed to have been good.
He was really happy with what they had got done.
In addition, they had both called D with questions when they hit problems and seemed to have really taken on board the issues raised on Monday.
Later on Wednesday something amazing happened – the customer waited until only young C was around and had a go at him. It was pretty unreasonable, but it was the behaviour of a man who is uncomfortable with being out of control. It wasn’t the end of the world, but it had the magical effect of grouping our little gang together around C.
There is nothing like a common enemy to unite a band of bros!
The hope was we would be finished on Friday morning but it was actually 3 pm before the guys made it to the pub. But, my dear dear universe, THEY MADE IT TO THE PUB AND THEY HAD A PINT TOGETHER.
It’s hard to describe just how important this is for us. Suddenly opportunities sparkle in front of us. We are a successful business which finishes early on a Friday. Our lads go for a pint together. T went to look at a job to refurb four – YES FOUR – shower rooms in a social services home. Ooh, our first commercial job!
Oh mighty-oh-may, how things so magically play!
Of course it’s not perfect but compared to how the week could have gone, it’s amazing. AMAZING!! AMMMMAAAAAAAAZZZZING!!!!!!
And so I’m sitting up in bed at 10 am on Sunday morning writing this, literally fizzling with gratitude for the wonderful week we have had. Progress was made this week and achievement was achieved.
Whatever challenges next week brings (and there will be some!) we know we can do it.